Refund Policy

Effective Date: 01/01/2025
Company Name: Renovate America General Services

1. Deposits

A deposit may be required to secure project scheduling and purchase materials.
Deposits are non-refundable once materials have been ordered or work has begun.

2. Cancellations by Customer

If you cancel before work begins and before materials are purchased, you may receive a full or partial refund of your deposit.
If you cancel after materials are purchased or work has started, your refund will be reduced to cover costs already incurred.
Cancellations must be submitted in writing (by email or letter).

3. Rescheduling

Customers may request to reschedule project start dates. We will make every effort to accommodate changes, subject to crew availability.
Rescheduling may result in delays to the overall project timeline.

4. Cancellations by Company

In rare cases (such as unsafe conditions, unforeseen circumstances, or customer non-payment), we may cancel a project.
In such cases, customers will receive a refund for any unused portion of their deposit or prepayments, minus costs already incurred.

5. Refunds for Services

Once services are rendered and completed, payments are non-refundable.
If you are unsatisfied with the work, please contact us within 7 days of project completion so we can address concerns or make corrections.

6. Special Circumstances

For projects involving custom-ordered materials, all deposits are non-refundable once materials are ordered, even if the project is later canceled.

7. Contact Us

For cancellations, rescheduling, or refund inquiries, please contact:
Email: Servicess@renovate-america.com
Phone: 909-951-5132
Address: 1752 E. Lugonia Ave. Suite117-109 | Redlands, CA 92374